Delivery Information

 

Please see below for the most frequently asked questions with regards to deliveries.

How are the delivery fees calculated?

When using our third party courier delivery fees are calculated on whichever value is greater between the size (volumetric weight) and the actual weight of the order and then to which postal code the order is being sent to.

The delivery fee for your total purchase can be viewed in your Shopping Cart before checkout. Should you be looking for a quick estimate before entering all your details you can just enter postal code.

With regards to higher volumes of doors outside of Gauteng (1 full pallet of the same kind of door) we utilise reliable third party transporters that will price on each individual enquiry and is dependent on the number of pallets required and the location of the delivery.

For deliveries in Gauteng of I of more full pallets of doors there will be ZERO delivery fee.

Where do you deliver to?

We are able to deliver to all cities and towns within the South-African borders.   Our selection of delivery options allows us to deliver from a single door to a full truck load anywhere in the country.

 

When will my order be delivered?

There are lead times that are indicated on all of the products that are on display. From the time that the products are dispatched the purchaser will receive their deliveries within 1 and 3 days. Naturally when it comes to bulk orders we will be communicating the full process and delivery particulars with the prospective client.

Deliveries will only be on weekdays within normal business hours 8am – 5pm (public holidays excluded).

 

Who will deliver my order?

Doors Online makes use of reliable contracted third-party couriers and transporters with a national delivery network.

 

How will I know when my order is on its way?

Our distribution office will email tracking details to you as soon as your order has been dispatched. The tracking number may be used to track your parcel directly with the 3rd party courier or with our distribution office. This can be done telephonically or on the relevant websites.

 

Please take note when your order arrives of the following?

While Doors Online makes every effort to ensure that the products are delivered undamaged there are unfortunately occasions where products can be damaged during shipping. It is essential that immediately on arrival your order needs to be cross checked against the waybill.

Special notice needs to be taken that the quantities delivered matched the delivery note and if the packaging has noticeable damages, please note this on the waybill and report any damages or shortages to us within 48 hours, failure to do this in the allocated time will render any claims null and void.

 

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