Returns Policy

Once an order has been placed with DOORS ONLINE through the website, confirmed by DOORS ONLINE and been sent by the manufacturer to the client, the client will not be able to return the goods ordered, unless they have are damaged in delivery process.

It is the customer’s obligation to ensure that the correct product for its specific application has been order and that both the quantities and the specific sizing are correct.

DOORS ONLINE warrants that when the goods have been dispatched from the manufacturer they are in good order.

Should goods be received in damaged a condition a note needs to be made on the weigh bills, and DOORS ONLINE needs to be notified within 48 hours of receiving the delivery?

Good that are damaged during the courier process will be replaced free of charge.

Should Doors Online not be notified with in the 48 hours of delivery any further claims in terms of quantities or damages will be null and void.

Transport charges for products returned for refund under manufactures warranty or if goods are damaged in transit shall be borne by the manufacturer or Doors Online.

Any products that need to be returned as a result of manufacturers defaults must be ready for collection by our transporters no later than three days after the initial delivery otherwise should goods not be ready for collection by this time, the item shall no longer be accepted for refund.

Products returned must be adequately packaged in the original packaging and be in as-new condition. Where original packaging was discarded, it shall be the customer’s responsibility to ensure the item is packaged adequately to avoid damage in transit.

Our contracted third-party couriers do not offer packaging services and may refuse to accept products without adequate packaging.

In the event where our transporters collect an item not packaged properly, or where they assisted the client with packaging, this shall be done at the customer’s own risk.

Lastly it is vital that the installation guidelines that can be downloaded from here are closely adhered to and that the doors are adequately sealed during and immediately after installation. Failure to adhere to either of these has the potential to null and void the door guarantee.

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